Useful Tips For More Reservations
These insights will really be appreciated by your guest, generate good will and great word of mouth advertising.
Generate good will with other rental owners
If you are booked and you get a solid inquiry, give it to another owner in your area. This will generate good will among the owners in your area and guess who they will refer inquiries to when their place is booked!
Welcome notes and gifts
Leave a welcome note or small gift for your guests. Do a little extra - the unexpected. For some, this could mean a fruit basket, fresh flowers, or both, that greet your guests upon their arrival. This will be most appreciated, and the word of mouth will more than cover the minimal cost. It's cheap advertising. Think long term.
Give your guests a pleasant surprise
Some hotels have perfected the art of making their guests feel special. One example is Delta Hotels where they leave a little card under some chocolates that tells their guests the weather forecast for the next day. Of course, you won't be there to leave a card each night. The question you need to ask yourself though is what are the little touches I can offer to my guests that will pleasantly surprise them?
Fill your house with games and books
After a day at the beach, exploring the city or the mountains, guests will come home tired and want to relax. If they have children with them, give them something to do at night or on a stormy day.
Leave an information package
Share your suggestions about what to do in the area, restaurant reviews, day-trip suggestions and directions. The package should also contain important contact information.
Have a guest book
People love reading through them and seeing who else has stayed at your place, what they did, and how they enjoyed their vacation.
Differentiate your home
Make it accessible to guests with disabilities.
Last but not least...
Make Your Vacation Rental Internet Ready
Many people today can't leave home without their computer. If you have the capability, add high-speed wireless Internet access to your home so that visitors can bring their laptops.
It sounds complicated but really it isn't. There are two steps involved. First, call up a high-speed Internet provider in the area of your home and sign up. Second, go to a computer store and buy a wireless router. Installation is fairly straightforward.
The cost of setting this up will easily be offset by the increased reservations you receive. Once you've installed a high-speed Internet connection, you might also want to consider signing up for a phone line that works through the Internet.
One company that offers this service is vonage.com For a small monthly fee, your guests will be able to make unlimited long distance phone calls and even international calls for less than six cents a minute.
You won't have to worry about guests building up huge long distance fees and they will truly appreciate the ability to make phone calls!
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